Empathy trainers, for example, may not need a college degree. Individuals with a high school education and who are inherently empathetic (a characteristic that’s measurable) could be taught the necessary skills in an in-house training program. In fact, the effect of many of these new positions may be the rise of a “no-collar” workforce that slowly replaces traditional blue-collar jobs in manufacturing and other professions. But where and how these workers will be trained remain open questions. In our view, the answers need to begin with an organization’s own learning and development operations. On the other hand, a number of new jobs — ethics compliance manager, for example — are … Continue reading H. James Wilson, Paul R. Daugherty, Nicola Morini-Bianzino